Returns & Refunds

Last updated: [DATE]

We want you to love your scents. If something isn’t right, get in touch at [CONTACT EMAIL] and we’ll help.

Your 14-day cancellation right

Under the Consumer Contracts Regulations you can cancel an order within 14 days of receiving it and return unused, unopened items for a refund. Please note that for hygiene and safety reasons, opened or used wax melts and bars cannot be returned unless faulty.

Faulty or damaged items

If your order arrives damaged, faulty, or not as described, contact us within 30 days with a photo and your order number. We’ll arrange a replacement or full refund — including return postage where applicable.

How to return

1. Email [CONTACT EMAIL] with your order number and reason.
2. We’ll confirm the return address: [RETURNS ADDRESS].
3. Once received and checked, refunds are issued to your original payment method within [5–10] working days.

Subscriptions

You can pause or cancel your Luxury Box any time from your account. Boxes already dispatched can’t be cancelled, but you won’t be billed for future boxes once cancelled.