Contact Us

We’re a small UK business and a real person reads every message. Whether it’s a question about a scent, an order that’s gone astray, a return, or your Luxury Box subscription, we’re happy to help.

Email us

The quickest way to reach us is by email at sam@luxury-scents.co.uk. We aim to reply within 1-2 working days (Monday to Friday).

If your message is about an existing order, please include your order number so we can find it quickly.

Business details

Luxury Scents is a small UK-based business. We hand-pour and dispatch all orders from the United Kingdom. For any enquiry, please email us - we’re always happy to help.

Returns & deliveries

For anything to do with getting your order to you, our Delivery and Returns & Refunds pages cover the details - and you can always email us if your question isn’t answered there.